Contract Dec 8, 2025 Information Technology Job Title: Healthcare IT Project Manager
Location: Nashville, TN/Remote (U.S.)
Employment Type: Full-time
Hours: Standard business hours (9am–5pm local time), with flexibility for critical deadlines
Job Description
Overview
We are seeking an experienced Healthcare IT Project Manager to lead complex, multi-vendor initiatives within Medicaid Enterprise Systems (MES). The ideal candidate brings deep subject matter expertise in Medicaid, Healthcare EDI, and SDLC methodologies—combined with exceptional communication and project leadership skills. This role requires the ability to drive outcomes, proactively manage risks, and coordinate with clients, vendors, and internal technical teams in a fast-paced environment.
Key Responsibilities
Client & Vendor Leadership:
Lead client-facing and cross-vendor meetings with confidence and clarity.
Develop agendas, facilitate discussions, document decisions, and ensure follow-through on action items.
Professionally challenge or push back on vendors when needed to protect scope, timeline, and quality.
Project & Delivery Management:
Manage end-to-end project activities, including planning, requirements analysis, risk mitigation, and delivery.
Ensure timely execution and responsiveness for urgent project issues, escalations, and client emails.
Oversee workstreams across technical and business domains related to MES modules, data integrations, and system enhancements.
Medicaid & EDI Expertise:
Apply strong working knowledge of Medicaid Enterprise Systems, CMS regulations, claims processing, medical terminology, and billing operations.
Work extensively with healthcare EDI transactions (e.g., 834, 820, 837I/P/D, 835, NCPDP).
Collaborate with internal teams to validate technical solutions aligned with regulatory and business requirements.
SDLC & Process Execution:
Apply industry-standard project management methodologies (PMBOK, Agile, hybrid).
Ensure documentation, testing cycles, and deployments follow established SDLC processes.
Drive continuous improvement across project workflows and team coordination.
Required Qualifications
Strong verbal and written communication skills with the ability to influence and lead both clients and vendors.
Demonstrated experience delivering complex projects under tight deadlines.
Extensive background in Medicaid and Medicaid Enterprise Systems (MES).
Solid understanding of healthcare EDI/X12 standards (834, 820, 837I, 837P, 837D, NCPDP, 835).
Experience in Healthcare IT, system integration, and the software development life cycle.
Hands-on experience with project management frameworks such as PMI/PMBOK or Agile.
PMP certification (or equivalent) strongly preferred.
Availability to work standard business hours (9am–5pm) with flexibility around critical deadlines.
Preferred Qualifications
Experience managing multi-state or large-scale Medicaid IT implementations.
Background working with MMIS/MES vendors, state agencies, and multi-disciplinary technical teams.
Familiarity with CMS modularity standards or certification requirements.
Ability to translate between technical and business stakeholders.
Contract Dec 5, 2025 Administrative Job Title: Healthcare Forms Processor/Data Entry Clerk
Position Location: Remote
Hours: M-F 8am-5pm Eastern
Pay: $20hr
Job Summary
PME is seeking a detail-oriented Forms Processor to join our team for a multi-year project. This position involves managing the complete lifecycle of form processing, from initial data collection through system entry, with a focus on healthcare consumer engagement.
This position is crucial for maintaining the integrity and accuracy of healthcare data, ensuring efficient operations and reliable reporting.
Key Responsibilities
Process and Review Forms: Review healthcare forms for accuracy and completeness
Data Input and Management: Precisely inputting data from source documents into databases, spreadsheets, or other systems.
Data Verification: Reviewing data for errors, discrepancies, or inconsistencies and correcting them as needed.
Member Follow-Up: Follow up with health plan members who need to provide additional information to complete or correct their forms
Record Maintenance: Updating and maintaining records, ensuring information is current and accurate.
Organization: Sorting, organizing, and managing digital for easy retrieval.
Coordination: Work closely with the digital health management company to insure data accuracy and useability
Reporting: Assisting in generating reports and retrieving data as requested.
Confidentiality: Handling and safeguarding sensitive and confidential information in accordance with company policies.
Quality Control: Performing quality checks to ensure data accuracy and integrity.
Required Skills and Qualifications
Data Entry: Typing with speed and exceptional accuracy.
Software: Proficiency with Microsoft Office Suite and experience with data entry software.
Work independently: Ability to work independently and manage workload effectively
Attention to Detail: Strong attention to detail and commitment to accuracy.
Organization: Excellent organizational and time management skills, with the ability to meet deadlines.
Confidentiality: Proven ability to maintain confidentiality when handling sensitive information.
Communication: Good written and verbal communication skills.
Education: Requires a HS diploma or equivalent and minimum of 3 years’ experience in a general office/administrative environment; or any combination of education and experience.
Preferred Qualifications
Associate's or bachelor's degree in a related field.
Prior experience in a data entry, specifically healthcare related.
Contract Dec 4, 2025 Other Area(s) Outreach Resources: Provide resources who are trusted members of the communities served and/or have an unusually close understanding of the communities to facilitate access to health care services, improve the quality and cultural competency of those services, and improve member health outcomes. Outreach Coordinator Resources work to increase health literacy, reduce costs of services, and improve care.
Pay Rate $20.00 hrly.
Monday - Friday 8:00-5:00 pm
Work remotely and local Travel is required
Job Description
The overall approach for outreach workers is fluid and flexible based on identified quality and member outcome needs. The primary focus of the Outreach resources will be as follows:
Understand Member history and the physical, behavioral, and social factors that may be leading to less-than-ideal health outcomes or persistent gaps in care.
Utilize a whole health approach when interacting with Members and caregivers.
Working with Case Management to place outreach resources at point of care facilities to better facilitate member engagement and action.
Facilitate real time gap closure initiatives including but not limited to immunizations, telehealth visits, A1c tests, lead tests, and blood pressure readings.
Pivot priorities as necessary month to month based on HEDIS performance.
Engage member in care coordination and case management as necessary.
Educate member on health care benefits and services and monitor for over and/or underutilization.
Requirements:
Vaccinated Covid and Flu
Home Visits Required
Driver’s License required
High School Diploma/GED required
Preferred:
Community Outreach Experience preferred
Contract Dec 2, 2025 Call Center Job Title: Customer Care Representative
Location: Remote *Must reside in Indiana
Pay: $14hr Weekly Pay
A customer service representative, or CSR, will act as a liaison, provide services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Each representative will be a part of an incentive program that pays out weekly (in addition to base pay)
Must be able to work a fixed 8 hr shift between 8am-8pm
Candidate must reside in Indiana
All equipment will be provided to each representative to work remotely
Requirements:
Manage large amounts of outgoing calls to welcome members
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Meet personal/customer service team targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers
Ability to create and maintain a professional remote work environment/area
PME is an equal opportunity employer. We prohibit discrimination and harassment against any applicant or employee based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law.
Contract Dec 2, 2025 Healthcare Position Purpose:
Perform retrospective review of Emergency Room claims for benefit determination, according to the Prudent Layperson Standard (PLS) for emergency room visits and other non-clinical aspects of review.
Job Title: PLS Review Specialist
Location: Remote Indiana
Hours: 11am – 5pm Mon-Fri or 10:30am – 5pm
**Weekly Pay**
Responsibilities:
The PLS Review Specialists are responsible for reviewing Emergency Room (ER) claims to determine if utilization was appropriate or not. The purpose of the PLS Reviewer is to be representative of the population we serve and should not have claims or college experience so as to not bias their review of the claim. “Prudent Lay Person”: determining if the average person with no medical training/experience would have gone to the ER in that situation.
Experience:
1+ years of claims experience; experience with office equipment to include personal computer (dual monitor), Excel and Microsoft Office.No Medical training required but person draws on his/her own practical experience when making a decision whether an emergency medical condition is present wherein treatment is needed. Experience with office equipment to include personal computer and have experience with Excel and Microsoft Office.
Education:
High school diploma or equivalent.
Position Purpose:
Perform retrospective review of Emergency Room claims for benefit determination, according to the Prudent Layperson Standard (PLS) for emergency room visits and other non-clinical aspects of review.
Job Title: PLS Review Specialist
Location: Remote Indiana
Hours: 11am – 5pm Mon-Fri or 10:30am – 5pm
**Weekly Pay**
Responsibilities:
The PLS Review Specialists are responsible for reviewing Emergency Room (ER) claims to determine if utilization was appropriate or not. The purpose of the PLS Reviewer is to be representative of the population we serve and should not have claims or college experience so as to not bias their review of the claim. “Prudent Lay Person”: determining if the average person with no medical training/experience would have gone to the ER in that situation.
Experience:
1+ years of claims experience; experience with office equipment to include personal computer (dual monitor), Excel and Microsoft Office.No Medical training required but person draws on his/her own practical experience when making a decision whether an emergency medical condition is present wherein treatment is needed. Experience with office equipment to include personal computer and have experience with Excel and Microsoft Office. Contingent Staff to be utilized to allow for a maximum of two years duration in this position."
Education:
High school diploma or equivalent.
Contract Dec 1, 2025 Healthcare Outreach Resources: Provide resources who are trusted members of the communities served and/or have an unusually close understanding of the communities to facilitate access to health care services, improve the quality and cultural competency of those services, and improve member health outcomes. Outreach Coordinator Resources work to increase health literacy, reduce costs of services, and improve care.
Pay Rate $20.00 hrly.
Monday - Friday 8:00-5:00 pm
Work remotely and local Travel is required
Job Description
The overall approach for outreach workers is fluid and flexible based on identified quality and member outcome needs. The primary focus of the Outreach resources will be as follows:
Understand Member history and the physical, behavioral, and social factors that may be leading to less-than-ideal health outcomes or persistent gaps in care.
Utilize a whole health approach when interacting with Members and caregivers.
Working with Case Management to place outreach resources at point of care facilities to better facilitate member engagement and action.
Facilitate real time gap closure initiatives including but not limited to immunizations, telehealth visits, A1c tests, lead tests, and blood pressure readings.
Pivot priorities as necessary month to month based on HEDIS performance.
Engage member in care coordination and case management as necessary.
Educate member on health care benefits and services and monitor for over and/or underutilization.
Requirements:
Vaccinated Covid and Flu
Home Visits Required
Driver’s License required
High School Diploma/GED required
Preferred:
Community Outreach Experience preferred
Contract Dec 1, 2025 Healthcare Summary:
Act as an advocate for the Member and a liaison between the Health Plan and Provider(s) to ensure availability and access to care. Establish a community presence, promote Member education, identify and resolve any systemic barriers that limit Members access to appropriate care. This is a hybrid role. Four weeks of in-office training required, then would transition to being on rotation for working in office (one week, every five weeks).
Job Title: Member Advocate I
Location: 429 N. Pennsylvania St, Ste 109, Indianapolis, IN 46204
Hours: 8am – 5pm Mon-Fri
**Weekly Pay**
Job Responsibilities:
• Receive and respond to Member complaints and formal grievances and identify potential access barriers and resolve as indicated in the grievance procedure.
• Investigate and resolve access and cultural sensitivity issues identified by Member Services staff, State staff, providers, advocacy organizations and recipients.
• Participate in local community organizations to acquire knowledge and insight regarding the special health care needs of Members and update and revise educational materials as appropriate.
• Serve as primary contact for Member advocacy groups, human services agencies and the State entities.
• Maintain confidentiality per HIPAA guidelines.
Education/Experience:
High school diploma or equivalent. 3+ years of customer service experience in a healthcare environment. Medicare and/or Medicaid experience preferred.
Bilingual in Spanish preferred
Contract Dec 1, 2025 Clerical Summary:
The main function of an Office/Mail Clerk sort incoming mail and packages for distribution, dispatch outgoing mail and packages, and administer office services.
Job Title: Office/Mail Clerk
Location: 429 N. Pennsylvania St, Ste 109, Indianapolis, IN 46204
Hours: 8am – 5pm Mon-Fri
**Weekly Pay**
Job Responsibilities:
• Distribute and collect office mail, packages, storage boxes and computer hardware
• Examine outgoing mail for appearance and proper addressing, and seal envelopes by hand or machine
• Stamp outgoing mail by hand or with postage meter, and weigh mail to determine that postage is correct
• Process and maintain records of registered mail, express delivery mail and packages
• May fold letters or circulars, insert in envelopes, stamp and dispatch
• Other office administrative tasks as assigned
• Distribute and collect office mail, packages, storage boxes and computer hardware
• Examine outgoing mail for appearance and proper addressing, and seal envelopes by hand or machine
• Stamp outgoing mail by hand or with postage meter, and weigh mail to determine that postage is correct
• Process and maintain records of registered mail, express delivery mail and packages
• May fold letters or circulars, insert in envelopes, stamp and dispatch
• Other office administrative tasks as assigned
Skills:
Verbal and written communication skills, multi-tasking, customer service skills and interpersonal skills. Ability to work independently and manage one’s time. Ability to keep information organized and confidential. Previous experience with computer applications, such as Microsoft Word, Excel and PowerPoint.
Education/Experience:
High school diploma or equivalent. Knowledge of mail processing and general office/administrative function preferred.
Contract Dec 1, 2025 Call Center Title: Quality Analyst
Location: Indiana
Hours: Monday-Friday 8am-5pm
Pay: $19.50hr **weekly pay**
Job Description
• Responsible for activities involving quality assurance and compliance with all applicable company and regulatory requirements.
• Adheres to the QMMP (Quality Metric Management Plan).
• Conducts quality performance audits by evaluating trainee output.
• Reviews/analyzes data and documentation.
• Provides analytical reports and makes process improvement recommendations.
• Implements key process improvement efforts and influences cross-functional efforts.
• Assists in the development of systematic approaches for assuring high quality services.
• Provides feedback based on approved process documentation to improve key activities of the organization.
• Some travel may be required.
• All other duties as assigned.
• Completing SPR’s for the Indiana Eligibility Project trainees.
Requirements
• Extensive knowledge of the Indiana Public Assistance Programs (Supplemental Nutrition Assistance Program (SNAP), Medicaid, and Temporary Assistance for Needy Families (TANF) policy and guidelines including IEDSS online help.
• Experience using IEDSS.
Education and Experience (Preferred)
• Associate degree.
• Typically requires a minimum of 1 year of Indiana Eligibility Case Processing.
• Ability to synthesize and analyze complex information.
• Strong ability to read and interpret written information.
• Strong oral communication and group presentation skills.
• Clear and professional written communication.
• Proficiency in Microsoft Applications (Word, Excel, Outlook).
PME is an equal opportunity employer. We prohibit discrimination and harassment against any applicant or employee based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law.
Contract Dec 1, 2025 Call Center Job Description:
Intermediate knowledge of training processes, such as adult learning theories and instructional design principles.
Effective facilitation skills, such as ability to facilitate open discussion in a less structured environment.
Effective class preparation skills.
Ability to coordinate cross state tasks and to interact with employees in all areas of the project.
Ability to analyze effectiveness of training and to independently implement, with guidance from the training supervisor, appropriate solutions without compromising instructional design and adult learning theory.
Ability to coach others and provide performance feedback (e.g. trainees, agents, etc.)
Travel within the State of Indiana
REQUIREMENTS:
Education: Some college with 1 plus years experience in facilitation/trainer role or HS diploma or GED and 2 plus years experience with Indiana Eligibility Public Assistance Programs.
Must be able to travel 20% - 40% within the State of Indiana
Extensive knowledge of Policy and Guidelines in relation to Indiana Eligibility Public Assistance Programs (TANF, Medicaid, SNAP)
Preferred
Experience working in IEDSS
Bachelor’s Degree
Coaching or training experience
Training Certification
Excellent communication & presentation skills
PME is an equal opportunity employer. We prohibit discrimination and harassment against any applicant or employee based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law.
Contract Dec 1, 2025 Call Center Job Description:
Intermediate knowledge of training processes, such as adult learning theories and instructional design principles.
Effective facilitation skills, such as ability to facilitate open discussion in a less structured environment.
Effective class preparation skills.
Ability to coordinate cross state tasks and to interact with employees in all areas of the project.
Ability to analyze effectiveness of training and to independently implement, with guidance from the training supervisor, appropriate solutions without compromising instructional design and adult learning theory.
Ability to coach others and provide performance feedback (e.g. trainees, agents, etc.)
Travel within the State of Indiana
REQUIREMENTS:
Education: Some college with 1 plus years experience in facilitation/trainer role or HS diploma or GED and 2 plus years experience with Indiana Eligibility Public Assistance Programs.
Must be able to travel 20% - 40% within the State of Indiana
Extensive knowledge of Policy and Guidelines in relation to Indiana Eligibility Public Assistance Programs (TANF, Medicaid, SNAP)
Preferred
Experience working in IEDSS
Bachelor’s Degree
Coaching or training experience
Training Certification
Excellent communication & presentation skills
PME is an equal opportunity employer. We prohibit discrimination and harassment against any applicant or employee based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law.
Contract Dec 1, 2025 Healthcare Position Purpose:
Develops, assesses, and coordinates care management activities based on member needs to provide quality, cost-effective healthcare outcomes. Develops or contributes to the development of a personalized care plan/service plan for members and educates members and their families/caregivers on services and benefit options available to improve health care access and receive appropriate high-quality care through advocacy and care coordination.
Schedule: Monday-Friday, 8-5 EST
Location: Indiana - REMOTE
Pay: Weekly pay
Job Description:
Evaluates the needs of the members, barriers to care, the resources available, and recommends and facilitates the plan for the best outcome.
Develops or contributes to the development of a personalized care plan/service ongoing care plans/service plans and works to identify providers, specialists, and/or community resources needed for care.
Provides psychosocial and resource support to members/caregivers, and care managers to access local resources or services such as employment, education, housing, food, participant direction, independent living, justice, foster care) based on service assessment and plans.
Coordinates as appropriate between the member and/or family/caregivers and the care provider team to ensure identified care or services are accessible to members in a timely manner.
May monitor progress towards care plans/service plans goals and/or member status or change in condition and collaborates with healthcare providers for care plan/service plan revision or address identified member needs, refer to care management for further evaluation as appropriate.
Collects, documents, and maintains all member information and care management activities to ensure compliance with current state, federal, and third-party payer regulators.
May perform on-site visits to assess members’ needs and collaborate with providers or resources, as appropriate.
May provide education to care managers and/or members and their families/caregivers on procedures, healthcare provider instructions, care options, referrals, and healthcare benefits.
Education/Experience:
Requires a Bachelor’s degree and 2 – 4 years of related experience. Requirement is Graduate from an Accredited School of Nursing if holding clinical licensure.
Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.
License/Certification:
Current state’s clinical license preferred but not required
PME is an equal opportunity employer. We prohibit discrimination and harassment against any applicant or employee based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law.
Position Purpose:
Develops, assesses, and coordinates care management activities based on member needs to provide quality, cost-effective healthcare outcomes. Develops or contributes to the development of a personalized care plan/service plan for members and educates members and their families/caregivers on services and benefit options available to improve health care access and receive appropriate high-quality care through advocacy and care coordination.
Schedule: Monday-Friday, 8-5 EST
Location: Indiana - REMOTE
Pay: Weekly pay
Job Description:
Provides psychosocial and resource support to members/caregivers, and care managers to access local resources or services such as employment, education, housing, food, participant direction, independent living, justice, foster care) based on service assessment and plans
Evaluates the needs of the members, barriers to care, the resources available, and recommends and facilitates the plan for the best outcome
Coordinates as appropriate between the member and/or family/caregivers and the care provider team to ensure identified care or services are accessible to members in a timely manner
May monitor progress towards care plans/service plans goals and/or member status or change in condition, and collaborates with healthcare providers for care plan/service plan revision or address identified member needs, refer to care management for further evaluation as appropriate
Collects, documents, and maintains all member information and care management activities to ensure compliance with current state, federal, and third-party payer regulators
May perform on-site visits to assess member’s needs and collaborate with providers or resources, as appropriate
May provide education to care manager and/or members and their families/caregivers on procedures, healthcare provider instructions, care options, referrals, and healthcare benefits
Other duties or responsibilities as assigned by people leader to meet the member and/or business needs
Performs other duties as assigned
Complies with all policies and standards
Education/Experience:
Requires a Bachelor’s degree and 2 – 4 years of related experience. Requirement is Graduate from an Accredited School of Nursing if holding clinical licensure.
Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.
License/Certification:
Current state’s clinical license preferred but not required
PME is an equal opportunity employer. We prohibit discrimination and harassment against any applicant or employee based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law.
Contract To Hire Dec 1, 2025 Information Technology Job Title: IT Director
Location: Indianapolis, IN
SUMMARY: The IT Director for the Housing Agency assists the Chief Operating Officer (COO) or Chief Executive Officer (CEO) in the administration and management of the agency’s information technology functions. The IT Director is directly responsible for overseeing the IT department, including developing and implementing IT strategy, managing IT infrastructure, and ensuring robust cybersecurity measures. This role involves collaboration with other departments to support the agency's mission through technological innovation and efficient IT operations.
PRIMARY DUTIES AND RESPONSIBILITIES:
Strategic Leadership:
Develop and implement a comprehensive IT strategy aligned with the Housing Agency’s goals and objectives.
Provide visionary leadership to the IT department, fostering innovation and continuous improvement.
Advise housing leadership on emerging technologies and digital trends that can enhance public housing services and operational efficiency.
Operational Management:
Oversee the day-to-day operations of the IT department, ensuring the reliability, security, and scalability of IT systems.
Manage the IT budget, ensuring cost-effective and strategic allocation of resources.
Ensure compliance with relevant regulations, standards, and best practices in IT governance and cybersecurity.
Oversee contracts and vendor agreements related to IT.
Administers data exchange between the agency’s housing software and other applications, including HUD online systems, the agency’s customer service and community services software, and perform electronic data transfer to and from outside contractors and business partners.
Performs system administration and support for the agency’s online banking operations.
Team Development:
Lead, mentor, and develop a high-performing IT team.
Promote a culture of collaboration, accountability, and continuous learning within the department.
Project Management:
Direct and manage large-scale IT projects from inception to completion, ensuring they are delivered on time, within scope, and on budget.
Coordinate with other departments within the Housing Agency to identify and address their IT needs and support cross-departmental initiatives.
Stakeholder Engagement:
Serve as the primary point of contact for all IT-related matters within the Housing Agency.
Build and maintain relationships with key stakeholders, including city officials, department heads, vendors, and the community.
Cybersecurity:
Implement and oversee robust cybersecurity measures to protect the IHA’s data and IT infrastructure.
Ensure regular security assessments, audits, and compliance with federal, state, and local regulations.
Disaster Recovery & Business Continuity:
Develop and maintain a comprehensive disaster recovery and business continuity plan.
Ensure the agency's IT systems are resilient and can recover swiftly from disruptions.
Collaboration and Compliance:
Collaborate with the Board, CEO, COO, executive team, and staff on the development and implementation of the agency’s IT-related programs.
Develop performance goals for the IT department in collaboration with key staff and Human Resources.
Ensure effective fiduciary controls are in place for IT management activities in compliance with contract objectives or established Federal, State, and local laws, and applicable HUD policies and procedures.
Acts as PIC security administrator and REAC coordinator for HUD’s web-based systems, adding, configuring, and terminating user accounts in HUD’s Internet-based Secure Systems applications, and technical contact with HUD’s local field office, headquarters, and technical support.
Performs other duties as assigned or deemed appropriate relating to MIS department operations.
SUPERVISORY RESPONSIBILITIES: Has direct supervisory responsibility for the IT department staff and vendors. Provides leadership and direction in IT strategy and operations to support other agency divisions.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Strong understanding of IT infrastructure, cybersecurity, cloud computing, and emerging technologies.
Excellent leadership, communication, and interpersonal skills.
Ability to think strategically and align IT initiatives with organizational goals.
Strong problem-solving and decision-making abilities.
EDUCATION and/or EXPERIENCE:
Bachelor’s Degree in Information Technology, Computer Science, or a related field. Master’s degree preferred.
Minimum of 10 years of progressive experience in IT, including at least 5 years in a leadership role.
Proven track record of managing large-scale IT projects and leading diverse technical teams.
PREFERRED CERTIFICAITONS:
Certified Information Systems Security Professional (CISSP)
Project Management Professional (PMP)
Certified Information Systems Auditor (CISA)
Certified Government Chief Information Officer (CGCIO)
LANGUAGE SKILLS: Business English with clear, concise oral and written communications.
MATHEMATICAL SKILLS: Business math.
REASONING ABILITY: Must be able to establish and maintain effective working relationships with other employees, residents, owners, managers and social service agencies. Must deal effectively with situations that require tact, diplomacy and firmness. Must be able to manage and prioritize multiple projects and tasks.
INDEPENDENT JUDGEMENT:
Ability to effectively communicate both orally and in writing.
Knowledge and ability to effectively utilize general mathematical concepts and statistical analyses.
Requires an advanced level of analytical skills with the ability to formulate and pose questions of an evaluative nature allowing for specific and objective responses.
CERTIFICATES, LICENSES, REGISTRATIONS: Valid Indiana Driver's license.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work involves some physical exertion, such as kneeling, crouching and lifting of heavy objects, and eyestrain from working with computers and other office equipment.
WORK ENVIRONMENT: The work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work involves the normal risks or discomforts associated with an office environment, but is usually in an area that is adequately heated, cooled, lighted and ventilated.
PME is an equal opportunity employer. We prohibit discrimination and harassment against any applicant or employee based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law.
Contract Nov 28, 2025 Information Technology Job Title: Data Analyst II
Location: Remote Indiana
Hours: 8am – 5pm Mon-Fri
**Weekly Pay**
Position Purpose:
Responsible for analytical data needs. Handle complex data requests, reports, and predictive data modeling.
Responsibilities
Analyze health management programs including: data collection, validation and outcome measurement.
Financial, pharmacy, claims, provider, and member data.
IRS, CMS, HHSC, HEDIS reporting.
Internal data cleansing and data reconciliation analysis.
Trend analysis in various functional areas of health care management.
Create and generate reports through MS-Excel, MS-Access, and SQL using Business Objects interface and direct links to core databases (ODS/EDW).
Produce reports for and interface with senior management and internal and external stakeholders.
Gather and interpret business requirements and monitor data trends to proactively identify issues.
Execute data changes and update core systems as needed.
Handle multiple projects and timelines effectively and communicate risks and issues to manager regularly.
Education/Experience:
Bachelor’s degree’s related field or equivalent experience. 2+ years of statistical analysis or data analysis experience.
HEDIS:
Bachelor’s degree related field or equivalent experience. 2+ years of statistical analysis or data analysis experience or 1+ years of HEDIS data analysis experience including measurement and rates impacted.
BUSINESS ANALYTICS:
Bachelor’s degree related field or equivalent experience. 2+ years of statistical analysis or data analysis experience or 1+ years of related IT experience, including data warehouse, coding or ETL experience.
PHARMACY UNDERWRITING:
Bachelor’s degree related field or equivalent experience. 2+ years of statistical analysis or data analysis experience or 1+ years of related financial or IT experience, including data warehouse, SQL, coding experience, financial reporting / auditing, Underwriting, client reporting or predictive analytic experience.
Contract Nov 26, 2025 Healthcare Job Title: Care Manager RN
Location: Remote Indiana
Hours: 8am – 5pm Mon-Fri
**Weekly Pay**
Position Purpose:
Develops, assesses, and facilitates complex care management activities for primarily needs physical needs members to provide high quality, cost-effective healthcare outcomes including personalized care plans and education for members and their families.
Responsibilities
Evaluates the needs of the member, barriers to accessing the appropriate care, social determinants of health needs, focusing on what the member identifies as priority and recommends and/or facilitates the plan for the best outcome.
Develops ongoing care plans / service plans and collaborates with providers to identify providers, specialists, and/or community resources to address member's unmet needs.
Identifies problems/barriers to care and provide appropriate care management interventions.
Coordinates as appropriate between the member and/or family/caregivers and the care provider team to ensure members are receiving adequate and appropriate person-centered care or services.
Provides ongoing follow up and monitoring of member status, change in condition, and progress towards care plan / service plan goals; collaborate with members, caregivers, and appropriate providers to revise or update care plan / service plan as necessary to meet the member's goals / unmet needs.
Provides resource support to members and care managers for local resources for various services (e.g., employment, housing, participant direction, independent living, justice, foster care) based on service assessment and plans, as appropriate.
Facilitate care management and collaborate with appropriate providers or specialists to ensure members have timely access to needed care or services.
May perform telephonic, digital, home and/or other site outreach to assess member needs and collaborate with resources.
Collects, documents, and maintains all member information and care management activities to ensure compliance with current state, federal, and third-party payer regulators.
Provides and/or facilitates education to members and their families/caregivers on disease processes, resolving care gaps, healthcare provider instructions, care options, referrals, and healthcare benefits.
Provides feedback to leadership on opportunities to improve and enhance care and quality delivery for members in a cost-effective manner.
Other duties or responsibilities as assigned by people leader to meet business needs
Performs other duties as assigned.
Complies with all policies and standards.
Education/Experience:
Requires a Degree from an Accredited School of Nursing or a Bachelor's degree in Nursing and 2 – 4 years of related experience.
License/Certification:
RN - Registered Nurse - State Licensure and/or Compact State Licensure required.
Contract Nov 26, 2025 Healthcare Job Title: Care Engagement Specialist 1
Location: Remote Indiana
Hours: 8am – 5pm Mon-Fri during training, 9am – 6pm Mon-Fri regular schedule
Pay: $23hr **Weekly Pay**
Job Purpose:
Care Engagement is responsible for supporting the organization’s goals of obtaining health needs screenings, scheduling preventive service appointments and educating members on plan benefits and services. Provide members with educational materials and carry out strategies to increase health care adherence and reduce barriers to care.
Job Description:
Make outbound or receive inbound calls from members to schedule doctor appointments, assist members that need to complete Health Needs Screenings or make payments to become eligible for enhanced benefits.
Influence members to take advantage of additional benefits available by educating members on enhanced services that are available and recommending preferred providers.
Educate members on utilization of Emergency Departments in non-emergent conditions and the impact to their benefits.
Identify and overcome barriers for members to complete needed health screenings, obtain needed services or make payments to secure enhanced benefits.
Review each member profile prior to outreach to identify areas of opportunity, which includes but is not limited to reviewing additional benefits available for members and identify opportunities for members to become eligible for additional benefits.
Participate in continuous quality improvement initiatives to ensure department and company goals are met and exceeded.
Review and analyze data for call reports to make adjustments as needed to call approach for members to obtain information.
Act as a secondary resource for the Member Services or Provider Services call centers.
Education/Experience:
High School diploma or equivalent and 3+ years of sales experience in a call center or other high pressure sales environment, or experience in member, provider, customer service, or call center; or Bachelor degree in healthcare, business administration, or related field and 1+ years of sales experience in a call center or other high pressure sales situation, or experience in member, provider, customer service, or call center. Bilingual in Spanish and English preferred.
Contract Nov 21, 2025 Information Technology Job Title: NGS Developer Sr.
Location: Remote Indianapolis, IN (Must reside within 50 mile radius)
Hours: Standard work hours are Monday – Friday.
Requirements include but are not limited to more stringent and frequent background checks and/or government clearances, segregation of duties principles, role specific training, monitoring of daily job functions, and sensitive data handling instructions. Associates in these jobs must follow the specific policies, procedures, guidelines, etc. as stated by the Government Business Division in which they are employed. Responsible for participating in all phases of the development and maintenance life cycle, typically for an assigned business unit, client program, or corporate department and utilizing various customer technology platforms. Primary duties may include but are not limited to: Maintains active relationships with customers to determine business requirements. Collaborates with engineers and graphic designers, analyzes and classifies complex change request and reviews and evaluates possible enhancements. Works with development team to develop and define application scope and objectives and prepare functional and/or technical specifications. Analyzes and evaluates detailed business and technical requirements. Codes and maintains complex components of information systems. Mentors others on coding standards and performs code reviews. Develops and performs system testing and fixes defects identified during testing and re-executes unit tests to validate results. Aids in integrating activities with other IT departments for successful implementation and support of project efforts. Provides on call support and monitors the system and identifies system deficiencies. Requires BA/BS degree or technical institute training; 3+ years' experience on one platform, multi database, multi-language or multi business application, or any combination of education and experience, which would provide an equivalent background. Incumbent should also have the ability to mentor others, lead small projects and provide troubleshooting support.
Contract Nov 18, 2025 Healthcare Job Title: Certified Community Health Worker (CHW)
Locations: Allen, Marion, Vigo and Jefferson Counties
Organization:
Professional Management Enterprises (PME) is a Minority-owned business dedicated to delivering innovative workforce solutions and community-based services. With a strong focus on equity and inclusion, PME partners with healthcare providers, government agencies, and community organizations to remove barriers and strengthen systems of care. Our mission is to empower individuals and families, creating pathways to healthier, more stable futures.
Position Summary
We are seeking Certified Community Health Workers (CHWs) (or those willing to obtain certification within six months) to join our team in targeted Indiana counties. CHWs will work closely with individuals, families, and community partners to address healthcare and social service needs. This role requires empathy, compassion, and a strong commitment to helping others overcome barriers; whether medical, social, or economic.
This is a remote position with at least 50% of time spent on the road, covering assigned regions within the counties listed. CHWs will use electronic health records and other digital tools to document activities, track progress, and coordinate care.
Key Responsibilities
Build trusting, respectful relationships with members to provide support, encouragement, and advocacy.
Conduct outreach, home visits, and community-based interactions to connect members with healthcare, social services, and workforce opportunities.
Assist members in navigating the healthcare system, including scheduling appointments, accessing insurance benefits, and understanding care plans.
Address social determinants of health (SDOH) such as food insecurity, housing instability, transportation, and employment barriers.
Support members with chronic conditions, disabilities, or other health concerns by coordinating care and identifying needed accommodations.
Document all interactions and interventions in electronic records accurately and promptly.
Collaborate with healthcare providers, social service agencies, and other community partners.
Provide culturally sensitive support, encouraging empowerment and self-advocacy among members.
Maintain compliance with HIPAA and confidentiality standards.
Cover assigned regions within counties, ensuring accessibility to members in the area.
Qualifications Required:
High school diploma or equivalent.
Experience navigating healthcare, social services, or related fields (including lived experience).
Demonstrated compassion, empathy, and ability to connect with people from diverse backgrounds.
Strong communication, organizational, and problem-solving skills.
Proficiency with computers and electronic record systems.
Knowledge of HIPAA regulations and commitment to confidentiality.
Ability to travel within assigned region; valid driver’s license and reliable vehicle required (mileage reimbursed).
Ability to pass a drug test and background check.
FLU and COVID immunization.
Preferred:
Community Health Worker (CHW) Certification (or willingness to obtain within 6 months).
Experience in care coordination, case management, or social services navigation.
Knowledge of Medicaid benefits, community based and healthcare supports, and Indiana’s Medicaid landscape
Experience working with Medicaid members, low-income populations, or individuals experiencing socio-economic instability.
Bilingual or multilingual skills.
Work Environment & Expectations
Remote-based role, with frequent travel in assigned regions.
At least 50% of work performed on the road or in the community.
Flexible schedule may be required to meet member needs (occasional visits outside of office hours).
Compensation & Benefits
Hourly rate: $23–$27, based on experience and certification.
Opportunities for professional development and CHW certification support.
Mileage reimbursement for work-related travel.
Mileage reimbursement for required travel.
Health, dental, and vision insurance.
Paid time off, holidays, and sick leave.
Professional development and training opportunities.
Diversity, Equity & Inclusion
PME strongly encourages applications from individuals who have overcome socioeconomic barriers, as well as applicants from minority backgrounds and those who are bilingual. We value diverse perspectives and believe lived experience enhances our team’s ability to support the communities we serve.
PME is an equal opportunity employer. We prohibit discrimination and harassment against any applicant or employee based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law.
Contract Oct 28, 2025 Healthcare Claims Customer Service Advocate II to be responsible for responding to customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries. Reviews and adjudicates claims and/or non-medical appeals. Determines whether to return, deny or pay claims following organizational policies and procedures.
Schedule: Monday-Friday, 8:00 AM-5:00 PM during Training
Location: 8733 Highway 17 Bypass, Myrtle Beach
Pay: Weekly pay
• Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. Handles situations which may require adaptation of response or extensive research. Identifies incorrectly processed claims and processes adjustments and reprocessing actions according to department guidelines.
• Examines and processes claims and/or non-medical appeals according to business/contract regulations, internal standards and examining guidelines. Enters claims into the claim system after verification of correct coding of procedures and diagnosis codes. Ensures claims are processing according to established quality and production standards.
• Identifies complaints and inquiries of a complex level that cannot be resolved following desk procedures and guidelines and refers these to a lead or manager for resolution. Identifies and reports potential fraud and abuse situations.
Required Skills and Abilities:
Good verbal and written communication skills. Strong customer service skills. Good spelling, punctuation and grammar skills. Basic business math proficiency. Ability to handle confidential or sensitive information with discretion.
Required Software and Other Tools:
Microsoft Office. Work Environment: Typical office environment.
Required Education:
High School Diploma or equivalent
Required Work Experience:
2 years of customer service experience including 1-year claims or appeals processing OR Bachelor's Degree in lieu of work experience.
Contract Sep 9, 2025 Healthcare Medical Claims Processor I to be responsible for the accurate and timely processing of claims. Support the overall quality effectiveness to ensure that all claims are processed accurately and complete to ensure appropriate adjustment code usage, and payment rate.
Schedule: Monday-Friday, 8:00 AM-5:00 PM during Training
Location: 160 Dozier Blvd Florence, SC 29501
Pay: Weekly pay
Research and processes claims according to business regulation, internal standards and processing guidelines.
Verifies the coding of procedure and diagnosis codes.
Resolve system edits, audits and claims errors through research and use of approved references and investigative sources.
Coordinates with internal departments to work edits and deferrals, updating the patient identification, other health insurance, provider identification and other files as necessary.
Required Skills and Abilities:
Strong analytical, organizational and customer service skills. Strong oral and written communication skills. Proficient spelling, punctuation and grammar skills. Good judgment skills. Basic business math skills.
Required Software and Tools:
Basic office equipment. Proficient in word processing and spreadsheet applications. Proficient in database software.
Required Education:
High School Diploma or equivalent
Required Work Experience:
1 year-of experience in a healthcare or insurance environment.
Preferred Skills and Abilities:
Ability to use complex mathematical calculations.
Contract Aug 26, 2025 Healthcare Healthcare Claims Processor I to be responsible for the accurate and timely processing of claims. Support the overall quality effectiveness to ensure that all claims are processed accurately and complete to ensure appropriate adjustment code usage, and payment rate.
Schedule: Monday-Friday, 8:00 AM-5:00 PM during Training
Location: 8733 Highway 17 Bypass, Myrtle Beach
Pay: Weekly pay
Research and processes claims according to business regulation, internal standards and processing guidelines.
Verifies the coding of procedure and diagnosis codes.
Resolve system edits, audits and claims errors through research and use of approved references and investigative sources.
Coordinates with internal departments to work edits and deferrals, updating the patient identification, other health insurance, provider identification and other files as necessary.
Required Skills and Abilities:
Strong analytical, organizational and customer service skills. Strong oral and written communication skills. Proficient spelling, punctuation and grammar skills. Good judgment skills. Basic business math skills.
Required Software and Tools:
Basic office equipment. Proficient in word processing and spreadsheet applications. Proficient in database software.
Required Education:
High School Diploma or equivalent
Required Work Experience:
1 year-of experience in a healthcare or insurance environment.
Preferred Skills and Abilities:
Ability to use complex mathematical calculations.
