Contract Apr 23, 2024 Other Area(s) DUTIES:
Ensures that the Local Coverage Determination (LCD) process adheres to contract instructions. Creates, implements, and maintains educational tools to help providers reduce the submission of claims for non-covered services and reduce the claims payment error rate. Provides clinical expertise, research, and judgment to develop Local Coverage Determinations (LCDS). Provides clinical input for internal requests. Serves as reviewer to determine inter-rater reliability.
Required Skills and Abilities:
Knowledge of managed care or medical claims payment policy issues. Excellent verbal and written communication skills. Excellent customer service, organizational, presentation, analytical or critical thinking skills. Ability to handle confidential or sensitive information with discretion.
Required Software and Tools:
Microsoft Office. Working knowledge of database software. Knowledge of government/healthcare programs and contracts laws, regulations, coding, and approval practices. Knowledge of corporate administrative/medical policy for all lines of business. Knowledge of guidelines, benefits, and coverage for all lines of business.
Preferred Software and Tools: Working knowledge of Microsoft Access or other database software, DB2 and Easytrieve.
EDUCATION/REQUIREMENTS:
Bachelor's degree - Nursing or other health related field. OR, Associate's degree in Nursing with an active unrestricted RN license from the United States and in the state of hire.
Required Work Experience:
5 years clinical experience in medical insurance, managed care, case management, or claims management, or a combination of these areas.
Required License and Certificate:
An active compact multistate unrestricted RN license as defined by the Nurse Licensure Compact (NLC).
DUTIES:
Ensures that the Local Coverage Determination (LCD) process adheres to contract instructions. Creates, implements, and maintains educational tools to help providers reduce the submission of claims for non-covered services and reduce the claims payment error rate. Provides clinical expertise, research, and judgment to develop Local Coverage Determinations (LCDS). Provides clinical input for internal requests. Serves as reviewer to determine inter-rater reliability.
Required Skills and Abilities:
Knowledge of managed care or medical claims payment policy issues. Excellent verbal and written communication skills. Excellent customer service, organizational, presentation, analytical or critical thinking skills. Ability to handle confidential or sensitive information with discretion.
Required Software and Tools:
Microsoft Office. Working knowledge of database software. Knowledge of government/healthcare programs and contracts laws, regulations, coding, and approval practices. Knowledge of corporate administrative/medical policy for all lines of business. Knowledge of guidelines, benefits, and coverage for all lines of business.
Preferred Software and Tools: Working knowledge of Microsoft Access or other database software, DB2 and Easytrieve.
EDUCATION/REQUIREMENTS:
Bachelor's degree - Nursing or other health related field. OR, Associate's degree in Nursing with an active unrestricted RN license from the United States and in the state of hire.
Required Work Experience:
5 years clinical experience in medical insurance, managed care, case management, or claims management, or a combination of these areas.
Required License and Certificate:
An active compact multistate unrestricted RN license as defined by the Nurse Licensure Compact (NLC).
Contract Apr 23, 2024 Other Area(s) DUTIES
Analyzes current operational functions and offers and implements improvements. Maintains databases and extracts data for analysis from multiple systems and departments using various data manipulation and extraction techniques. Runs and reviews reports, analyzing results in support of operational functions. Summarizes findings and communicates results to management. Identifies operational inadequacies and uses various skills and resources to retool processes.
Required Skills and Abilities:
Good organizational, customer service, communications, and analytical skills. Ability to use complex mathematical calculations and understand mathematical and statistical concepts. Knowledge of relevant computer support systems.
Required Software and Tools:
Microsoft Office. Ability to acquire programming skills across various software platforms. Preferred Skills and Abilities: Negotiation or persuasion skills. Ability to acquire knowledge of ICD9/CPT4 coding. SAS and/or DB2, or another relational database.
EDUCATION/REQUIREMENTS
Required Education: Bachelor's degree Statistics, Computer Science, Mathematics, Business, Healthcare, or another related field. or 2-year degree in Computer Science, Business or related field and 2 years of reporting and data analysis work experience OR 4 years reporting and data analysis experience. Required Work Experience: See Education. Preferred Work Experience: 2 Years-Related research and analysis experience.
Contract Apr 22, 2024 Administrative Purpose of Position/Summary:
The Grant Manager is responsible for overseeing the centralized administration of funds spanning the entire grant-making process; through the intake, review, award, and follow up stages. This position will be responsible for managing and monitoring grants authorized by the Indiana Criminal Justice Institute (ICJI) and ensuring consistent grant processing. The position will manage their work in a Grants Management database and use it to support both grant and youth functions. Additionally, the position will provide analytical, research, and general administrative support to the Youth Division to ensure that programmatic objectives are achieved.
Essential Duties/Responsibilities:
Serves as the point person to sub-grantees and other organizations regarding grant management for both federal and state funded grants.
• Maintains schedules, monitors grant balances, tracks incoming inquiries and proposals, provides reports, and responds to inquiries as requested.
• Processes payments for new and continuation grants.
• Analyzes budget and expenditure reports and ensures compliance with reporting requirements.
• Communicates with grantees regarding contracts, reports, contract changes, and payments.
• Responds to intra-office requests for information related to grantees, grant-making procedures, statutes of projects and meetings.
• Update Request for Plan (RFP) for new grant funding cycles as needed.
• Coordinate with the legal team to obtain approval on grants budgets and contracts.
• Monitor IntelliGrants during the life cycle of sub recipient grants.
• Review and score grants for the Youth Division at the close of the Request for Proposals. (RFP).
• Create grant agreement packets for each grant utilizing SCM and Docusign.
• Conducts desk reviews with funded grantees to ensure grants are functioning appropriately and are in alignment with the Indiana Criminal Justice Institute (ICJI) stated policies and the grantees application.
• Maintains working knowledge of federal requirements for federal funding and state requirements for state grant funding.
• Keeps the Division Director abreast of sub-grantee status, performance goals, and evaluations.
• Assists in creating Board of Trustee (BOT) documents for review at board meetings and sub-committee meetings.
• Review and approve fiscal and program reports in a timely manner to ensure accuracy of payments.
• Attend meetings and trainings as necessary.
• Complete other duties as assigned.
Job Requirements:
• Bachelor’s Degree or equivalent work experience in combination with education.
• Collect applicable grant application and program report information.
• Update Division Director on grant program periods and balances on a monthly basis.
• Monitor and update youth division personnel and sub grantees regarding grant guidelines, open solicitations, and program updates.
• Develop and guide on how grant funds are to be used for individual projects.
• Review all submitted applications and budgets.
• Verify proposed activities and purchases are appropriate and allowable.
• Monitor grantee program activity to ensure program completion and spending.
• Promptly inform Division Director, or designee, of any concerns/issues that could potentially affect funding.
• Provides customer and technical assistance to grantees
• Demonstrates oral and written communication skills to disburse information and provide grant guidance in an understandable clear manner.
• Encourages and facilitates cooperation in a team environment and works well with others to achieve the division’s goals.
• Responds appropriately to stressful and/or emergency situations.
Preferred Experience:
• Strong computer skills including proficiency with MS Office programs, including Excel.
• Ability to analyze, think critically, organize, and prioritize.
• Creativity and flexibility in developing approaches and problem solving.
• Effective verbal and written communication skills; open, friendly demeanor and an elevated level of professionalism to represent the Indiana Criminal Justice Institute (ICJI).
• Works well under minimal supervision by taking initiative, ensuring successful project management and timely completion with ability to maintain quality work standard with a high volume of work.
• Takes a positive and flexible approach to tasks and can initiate work independently.
Contract Apr 22, 2024 Administrative **Remote Position - 12-month contract with possibility of extension**
The Direct Specialist is responsible for ensuring that all new hire contractors and subcontractor personnel meet the requirements of the C2 Level of Trust Clearance, aligned with DoD directives
-Provide systems access to our client's Government associates, subcontractors, and government staff with appropriate on-line applications via security passwords and access levels to ensure system integrity
- Responsible for the coordination, administration and auditing of systems access activities
-Granting access to EQIP system through data entry
-Troubleshooting system application issues by speaking with applicants and answering questions
Responsibilities Include:
Data Entry (Medical exp./terminology very helpful)
Gaining appropriate clearance levels for new hires
Provide systems access to associates, subcontractors, and government staff with appropriate on-line applications via security passwords and access levels to ensure system integrity
Experience with using MS Office (Outlook, Excel, Access, Word, etc…).
Ability to work out of multiple databases.
Act independently to work with associates needing to complete the Electronic Questionnaires for Investigations Processing (e-QIP) process
Qualifications:
Bachelor’s Degree preferred
3+ years of administrative experience.
Ability to demonstrate strong attention to detail
1+ year customer service experience
US Citizenship required
Expertise in customer service, written and verbal skills.
Requirements:
Bachelor degree preferred
Must be able to pass a Federal background check and drug screen
Must meet all requirements to receive C2 Level of Trust
Experience utilizing Microsoft Office Suite applications
Comfortable with high levels of data entry
2 or more years of experience in Healthcare/Medical field
Contract Apr 22, 2024 Administrative Purpose of Position/Summary:
This position holds a key role in assisting in the management of the holistic lifecycle of Federal grants and
State appropriations. Processes include identification of grant opportunities, securing grant funding,
subrecipient monitoring, and closing out awards.
Essential Duties/Responsibilities:
• Establish and manage the timeline and necessary documents to secure Federal grant funding.
• Regularly review Federal grants websites, SBA eCivis and other resources to seek out new grant
opportunities to increase Federal revenue for IDOH programs.
• Assist program clients with creation of grant proposal documents including but not limited to SF424,
grant narrative, and grant budget.
• Assist program clients with creation of Federal Grant Summary for submission to and approval by State
Budget Agency and OMB.
• Assist program clients with completing and submitting federal and IDOH budget templates.
• Collect and organize supporting documentation for grant proposals including but not limited to letters of
support, memoranda of understanding, job description of staff positions, resumes of existing personnel,
and other documents required by Federal and State funders.
• Shepherd program clients through approval of grant proposal by ISDH leadership and OMB and through
the SBA eCivis portal.
• Submit grant proposal as prescribed by Federal funder.to the Agency AO for submission to Federal
Funder.
• Receive and record Notice of Award (NOA) documents as sent by the Federal funder.
• Review reporting guidelines and establish reporting deadlines with relevant program and fiscal staff.
• Manage calendar of existing grant development activities: renewals, continuations, etc.
• Provide technical assistance on grant reporting to program client to ensure reporting compliance.
• Attend quarterly financial meetings with program and finance staff to assess condition of financial
expenditures within the grant budget period.
• Identify the potential for unspent funds within the grant budget period. Coordinate with program client to
request carryover of these funds as directed by the Federal funder.
• Prepare for close-out of the grant budget period and advise IDOH accounting staff as to handling of
unspent funds.
• Assists on special projects and initiatives as determined by Agency AO and IDOH Finance leadership.
• Other duties as assigned.
Job Requirements:
• Preferred Bachelor's Degree and four (4) years experience in business administration, finance, or
related field.
• Must have eight (8) years prior relevant experience to substitute for formal education.
• Knowledge of grants or Federal funding and the grant application process.
• Knowledge of State government structure, administrative procedures and financial processes.
• Ability to interpret and apply financial regulations and procedures.
• Excellent research, writing, and customer service skills.
• Interpersonal and communication skills suitable for a wide variety of contacts.
• Extensive knowledge of Microsoft Office applications.
Contract Apr 22, 2024 Clerical PME is seeking contract architectural field surveyors for work in and around central Indiana. Ideally the surveyor would work full time (40 hours/week). Flexible hours are available to accommodate the schedule of the right candidate.
Responsibilities:
Instructions, guidance, and additional communication will come from the survey coordinator. The field surveyor works within established division guidelines making judgements and decisions based upon policy, procedure, and subject knowledge relating to mission, goals, and objectives.
? Submit work to the survey coordinator multiple times per week to ensure that fieldwork meets.
program standards. There will be weekly/monthly expectations to meet/exceed after a
probationary period.
? Maintain necessary data for mileage reimbursements and timesheets.
? Behave in a respectful, responsible, and professional manner as a representative of State government. Use good judgement and maintain safety. Contact survey coordinator with problems.
? Handle the equipment in a responsible manner.
Qualifications:
Possess a Bachelor’s degree from an accredited four-year college or university in history, historic preservation, architectural history, material culture, or another relevant field.
Ability to quickly and accurately learn, understand, and assess the nuances of vernacular types and architecture styles found in Indiana.
Ability to quickly and accurately assess building features, forms, and materials to determine age, types/style, and
level of architectural integrity
Effective communication skills—both verbal and written
Self-motivated, organized, and able to excel while working independently.
Flexibility and adaptability to work environment and weather.
Ability to plan your work to keep track of surveyed areas and meet metrics and deadlines.
Experience conducting research and summarizing data into condensed reports.
Preference will be given to candidates with a master’s degree from an accredited college or university in historic.
preservation or architectural history.
Contract Apr 22, 2024 Healthcare Essential Duties/Responsibilities:
• Performs highly complex chemical analysis on environmental, food or clinical matrices to determine the level of contaminants or toxic substances using sophisticated instrumentation in compliance with EPA, FDA, or CLIA requirements.
• Adheres to Quality Assurance guidelines.
• Maintains proficiency and technical expertise by passing Proficiency Testing (PT) samples.
• Maintains assigned instrumentation in working order; performs preventative maintenance and repair on laboratory equipment.
• Completes all required paperwork; maintains instrument logbook, prepares technical reports and updates standard operating procedures (SOPs).
• Maintains a safe and uncluttered work area.
• Trains and cross trains on other analytical procedures within the laboratory.
• Assists the supervisor by performing related tasks as assigned.
Job Requirements:
• Technical knowledge of and ability to operate highly complex laboratory equipment such as LC/MS/MS, LC/QTOF and GC/MS/MS. Familiarity with Sciex equipment such as QTRAP 6500+ and X500QTOF preferred.
• Ability to communicate effectively with others both within and outside of the laboratory.
• Broad knowledge of good laboratory practices (GLP) and good automated laboratory practices (GALP).
• Broad knowledge of principles and practices of analytical, organic and inorganic chemistry with subsequent experience during the last 2 years.
• Specialized knowledge of related scientific areas such as information systems, physics, and statistics.
• Practical knowledge of laboratory safety and biosafety.
• Extensive knowledge of appropriate state and federal laws, rules, regulations, and policies relative to the specialty area such as EPA, FDA, DEA, ISO 17025, CLIA.
• Ability to design analytical techniques and develop new methods of analysis.
• Ability to assist with epidemiological and/or statistical reports from data compiled on a daily, weekly, monthly or annual basis.
Qualifications:
• Bachelor’s degree in chemical or physical science from an accredited college or university.
• Minimum of 2 years of experience as an analytical chemist.
Contract Apr 17, 2024 Administrative **Remote Position
We are in need of a specialist with experience in medical referral experience to provide the following services:
-Provide systems access to our client's Government associates, subcontractors, and government staff with appropriate on-line applications via security passwords and access levels to ensure system integrity
- Responsible for the coordination, administration and auditing of systems access activities
-Granting access to EQIP system through data entry
-Troubleshooting system application issues by speaking with applicants and answering questions
Responsibilities Include:
Data Entry (Medical exp./terminology a must)
Gaining appropriate clearance levels for new hires
Provide systems access to associates, subcontractors, and government staff with appropriate on-line applications via security passwords and access levels to ensure system integrity
Experience with using MS Office (Outlook, Excel, Access, Word, etc…).
Ability to work out of multiple databases.
Act independently to work with associates needing to complete the Electronic Questionnaires for Investigations Processing (e-QIP) process
Qualifications:
Ability to demonstrate strong attention to detail
2 or more years of experience in Healthcare/Medical field
US Citizenship required
Expertise in customer service, written and verbal skills.
Must be able to pass a Federal background check and drug screen
Must meet all requirements to receive C2 Level of Trust
Experience utilizing Microsoft Office Suite applications
Comfortable with high levels of data entry
Contract Apr 17, 2024 Information Technology Job Description:
Works collaboratively with the client and team members-both external and internal to the company - to research, validate and document business needs, and to ensure that those needs are clearly reflected and completed. Assists with translating business needs into system/ application and may help determine solutions to business problems. Lead the unit in meetings and act as a subject matter expert within the unit. Effectively manages client’s expectations.
Responsibilities:
o Ensure that items are prepared for client meetings.
o Work with the client on claims related items, using strong communication skills to elicit, document, analyze and validate business processes and client expectations.
o Research, identify, and specify solutions to problems.
o Document claim updates as well as reference updates/changes.
o Work with the BPA team on reference changes and system updates.
o Review and work claims that have been identified as a high priority by the client.
o Assist with quarterly and annual CPT, HCPCS and diagnosis code updates in the system, ensuring rules are correct and working on edit and audit configuration.
Education and Experience Required:
o 5+ years of healthcare claims experience
o Certified coder is a plus
o Must know CPT, HCPCS and ICD-10 coding
o Must be proficient in Excel
Knowledge and Skills:
o 5+ years of healthcare claims experience
o Must work collaboratively in a team environment in making changes to the claims system for CPT, HCPCS and ICD-10 coding updates and benefit plan coverage.
o Build relationships and working collaboratively; effective verbal/ written communication.
o Ability to assist/create manual documentation as well as provider notifications
PME is an equal opportunity employer. We prohibit discrimination and harassment against any applicant or employee based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law.
Contract Apr 16, 2024 Other Area(s) Seeking RN, LSW, LCSW, LPC or LCPC with LTSS experience to be responsible for health care management and coordination of members to achieve optimal clinical, financial and quality of life outcomes. MUST reside in the Springfield, IL area. Schedule M-F 8:00am-5:00pm.
Day to Day Responsibilities: Will be responsible for performing case management activities according to the contractual requirements and in alignment with NCQA requirements. Manage a caseload of approximately 130 LTC (Long Term Care) cases. Complete face-to-face visits with members in the LTC facilities at a minimum of an annual visit per member. Complete an annual assessment, assessment summary (DAR), care plan, and service plan per member. Collaborate with the LTC provider staff. Participates as needed in clinical care rounds.
Must Have Skills:
• Must have a valid driver’s license and reliable vehicle for field visits
• Excellent communication skills, with an ability to communicate effectively with members with chronic conditions, developmental disabilities, etc.
• Strong technical skills (utilizing multiple programs at the same time) along with competency in Microsoft applications (Outlook, Teams, Excel, etc.)
• Strong organizational and interpersonal skills
Required Years of Experience: Preferred RN/LSW/LCSW/LPC/LCPC background, but not required if enough experience in related field (about 5+ years). Previous case management or MCO experience is a plus.
Required Licensure / Education: Bachelor’s degree in nursing, social sciences, social work or related field or
Bachelor or master’s degree prepared in human-services related field
Contract Apr 16, 2024 Other Area(s) Functional Responsibility: Create and/or revise web-based training modules, job aids, facilitator guides, and other job-related resources, working with subject matter experts, Learning Consultants, and other Technical Consultants.
Education and General Experience: Bachelor's degree and 2-4 years' experience in adult education.
Experience desired:
using web page development, Microsoft Office 2010, Captivate, Adobe Flash Professional, Adobe Photoshop, Adobe Premiere Pro, SnagIt, Microsoft SharePoint, and video-audio recording using readily available computer technology.
Contract To Hire Apr 15, 2024 Other Area(s) Researches the substance of complex appeal or retrospective review requests including pre-pay and post-payment review appeal requests. Provides thorough clinical review or benefit analysis to determine if the requested services meet medical necessity guidelines. Documents decisions within mandated timeframes and in compliance with applicable regulations or standards. Schedule is M-F 8:00am – 5:00pm.
Skills:
Working knowledge of word processing software.
Working knowledge of managed care and various forms of health care delivery systems.
Strong clinical experience to include home health, rehabilitation, and/or broad medical surgical experience.
Knowledge of specific criteria/protocol sets and the use of the same.
Administrative Law Judge (ALJ) process.
Statistical principles.
National Committee for Quality Assurance (NCAG).
Utilization Review Accreditation Commission (URAC).
South Carolina Department of Insurance (SCDOI).
US DOL and Health Insurance Portability/Accountability Act (HIPAA) standards/regulations.
Knowledge of claims systems.
Education:
Associate Degree - Nursing or Graduate of Accredited School of Nursing. Required Work Experience: 2 years clinical experience plus 1 year utilization/medical review, quality assurance, or home health, OR, 3 years clinical.
Required License and Certificate:
An active, unrestricted RN license in the state of SC, OR, active compact multistate unrestricted RN license as defined by the Nurse Licensure Compact (NLC).
Preferred Education:
Bachelor's degree- Nursing. Preferred Work Experience: 3 years-utilization/medical review, quality assurance, or home health, plus 5 years clinical.
Contract Apr 11, 2024 Call Center
Education
A master's degree in counseling, clinical mental health counseling, psychology, social work, or related field.
Experience
Training in crisis management techniques, trauma-informed care, relevant experience working with individuals in crisis situations, substance abuse, depression, and anxiety.
Strong interpersonal skills, empathy, and the ability to remain calm under pressure are essential for this role.
Job Description
Provide counseling and therapy services to individuals dealing with various mental health issues, emotional challenges, and life transitions. Conduct assessments, developing treatment plans, and implementing therapeutic interventions tailored to clients' needs and goals.
Job Details
Conduct assessments to understand clients' needs.
Collaborate with other healthcare professionals, such as psychiatrists, psychologists, and social workers, to provide comprehensive care.
Maintain accurate and confidential client records.
Adhere to ethical guidelines and legal regulations.
Participate in ongoing professional development to stay abreast of current research and best practices in the field.
Support clients in improving their mental health and well-being.
Facilitate positive life changes.
Advocate for clients' rights and access to resources within the community.
Engage callers to assess and de-escalate crises in the least restrictive manner to ensure caller safety over the phone.
Assist in the implementation of crisis safety plans.
As appropriate, provide emotional support, motivational interviewing, assessment or referral, linkage, and consultation with mental health service providers.
Elevate crisis calls based on standard operating procedures while also using clinical acumen and risk assessment skills.
Actively participate in quality improvement activities to promote continual growth and improvement in quality of services provided.
Continually engage in training and professional learning to build skills and collaborate with other team members.
Completion of required documentation within established timeframes.
Use of an Electronic Client Record, and additional call management software.
Maintain any applicable licensure and/or certification requirements.
Maintain intake notes, agency resource records, and documentation.
Maintain familiarity with, and adhere to, program policies and procedures.
Maintain confidentiality of privileged information and adhere to client privacy laws.
Document all critical incidents and utilize all agency procedures for proper documentation and record keeping.
Stay up to date on all required trainings.
Other tasks as assigned.
Job Type
Part-time and Full-time positions available
Shift and schedule
On call
Work Setting
Remote
PME is an equal opportunity employer. We prohibit discrimination and harassment against any applicant or employee based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law.
Contract Apr 11, 2024 Call Center Job Description:
Responsible for providing immediate assistance and support to individuals experiencing emotional, psychological, or behavioral crises. Duties involve assessing clients' needs, de-escalating tense situations, offering counseling and guidance, coordinating referrals to appropriate resources or services, and documenting interactions.
Job Details
Engage callers to assess and de-escalate crises in the least restrictive manner to ensure caller safety over the phone.
• Assist in the implementation of crisis safety plans.
• As appropriate, provide emotional support, motivational interviewing, assessment or referral, linkage, and consultation with mental health service providers.
• Elevate crisis calls based on standard operating procedures while also using clinical acumen and risk assessment skills.
• Report to assigned supervisor and actively seek consultation whenever necessary or requested by supervisor.
• Build rapport with team members that fosters a team culture promoting values and vision.
• Actively participate in quality improvement activities to promote continual growth and improvement in quality of services provided.
• Continually engage in training and professional learning to build skills and collaborate with other team members.
• Completion of required documentation within established timeframes.
• Use of an Electronic Client Record, and additional call management software.
• Maintain any applicable licensure and/or certification requirements.
• Maintain intake notes, agency resource records, and documentation.
• Maintain familiarity with, and adhere to, program policies and procedures.
• Maintain confidentiality of privileged information and adhere to client privacy laws.
• Document all critical incidents and utilize all agency procedures for proper documentation and record keeping.
• Stay up to date on all required trainings.
• Other tasks as assigned.
Part-time and Full-time positions available
Shift and schedule
Three shifts are available:
6 a.m. to 2 p.m.
2p.m. to 10 p.m.
10 p.m. to 6 a.m.
Sunday through Saturday
This position is Remote.
Experience:
Training in crisis management techniques, trauma-informed care, and relevant experience working with individuals in crisis situations.
Strong interpersonal skills, empathy, and the ability to remain calm under pressure are essential for this role.
Education
Minimum of a bachelor's degree in psychology, social work, counseling, or a related field
PME is an equal opportunity employer. We prohibit discrimination and harassment against any applicant or employee based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law.
Contract Apr 5, 2024 Industrial RESPONSIBILITIES:
• Perform preventive maintenance as needed.
• Complete assigned repair work as required.
• Notify appropriate personnel on any visible major problems.
• Keep work orders up to date.
• Order parts and maintain garage stock room.
• Keep area of assignment clean and orderly.
• Assist in unloading the supply truck and loading old tires, empty oil drums etc.
• Periodically complete training for new procedures and skills needed to maintain state owed commissions.
DUTIES:
• Perform the following repairs or preventative maintenance work on any of the following: 3-prong accessories, antennas, camera systems, deck lights, flashlight systems, fuses, light bars, mirror lights, motorcycle and trailer wiring, computer docking station and radio equipment.
• Maintain various logs.
• Use diagnostic equipment to trouble-shoot and find problems in the commission.
• Test drive commission to ensure it is in working order.
• Perform building custodian duties as required by the Division or District Commander.
• Perform other duties as required.
ESSENTIAL FUNCTIONS AND JOB REQUIREMENTS
• Must be a high school graduate or possess GED certificate.
• Must have a valid Indiana driver's license.
• Ability to lift and move heavy automotive objects.
• Ability to communicate and follow instructions.
• Ability to distinguish and determine colors and sounds.
• Ability to communicate effectively, both verbally and in writing.
• Ability to work in close and confined areas.
• Ability to maintain confidentiality.
• Must be able to diagnose problems on the commissions.
• Must be able to operate any of the assigned tools and equipment and use automotive shop manuals.
• Must be able to complete any of the assigned repair jobs to include mechanical, electrical, hydraulic and computer.
• Must be able to use diagnostic testing equipment to troubleshoot and find problems.
Contract Apr 5, 2024 Other Area(s) Seeking a Registered Nurse with current in-state license, with Utilization review or quality management experience. This position is fully remote. Work schedule is Mon-Fri, 8:00am-5:00pm.
Must have at least 3 years’ experience in a clinical setting. InterQual experience desired. Must have basic PC skills, beginner knowledge of Microsoft Word and Excel.
Contract Apr 4, 2024 Other Area(s) Looking for a Healthcare Case Manager III. Must be Bilingual (Chinese, Cantonese or Mandarin) and have MLTC, UAS Assessment and NY Medicaid policy experience. Must have a NY license. The work schedule is M-F, 8:30am-5pm EST.
Summary:
Works with members, providers, and multidisciplinary team members to assess, facilitate, plan and coordinate an integrated delivery of care across the continuum, including behavioral health and long-term care, for members with high need potential.
Completes clinical assessments of members per regulated timelines and determines who may qualify for case management based on clinical judgment, changes in member's health or psychosocial wellness, and triggers from the assessment.
Develops and implements a case management plan in collaboration with the member, caregiver, physician and/or other appropriate healthcare professionals and member's support network to address the member’s needs and goals.
Conducts telephonic, face-to-face, or home visits as required.
Maintains ongoing member case load for regular outreach and management.
Assesses barriers to care, provides care coordination and assistance to member to address concerns.
Required Education | Experience:
Bachelor’s degree in Nursing or Master’s degree in Social Work.
5-7 years in case management, disease management, managed care or medical or behavioral health settings.
Bilingual in any language
Active, unrestricted State Registered Licensed RN/LMSW/LCSW- Licensed in the State of NY in good standing.
Contract Apr 3, 2024 Other Area(s) Seeking an Accounts Payables Specialist. Must reside within reasonable driving distance of Long Beach, CA. This position will require you to be in the office Tuesday and Thursday and work remotely Monday, Wednesday, and Fridays. The work schedule is 8:30am-5:30pm PST.
Summary:
Responsible for processing check runs, ACH payment runs, processing invoices, PO matching invoices, researching statements. To process, input and maintain AP. Close month end, reconcile, and allocate expenses.
Essential Functions:
Complete AP invoice tickets.
Identifying proper GL account number and accounting period including performing research of incoming invoices.
Issue A/P checks.
Research and verify old outstanding invoices as requested.
Process expense reports.
Knowledge/Skills/Abilities: Excellent verbal and written communication skills
Required Education: High School graduate.
Required Experience: Minimum 0-2 years’ experience in accounts payable and/or receivable.
Contract Apr 2, 2024 Administrative Job Summary
Data Capture Specialist is responsible for the accurate capture of the alphabetic, numeric, or symbolic data from electronic images and/or source documents according to the custom developed software application including repair of incorrect data resulting from OCR process (optical character recognition results).
Pay Rate: $14.85hr (Weekly Pay)
Work Schedule
Monday (9:00 am – 6:00 pm)
Tuesday (9:30 am – 5:30 pm)
Wednesday – Friday (9:00 am – 5:30 pm)
Duties and Responsibilities
The responsibilities of the Data Capture Specialist are outlined as follows and no intended to be all inclusive:
Enters alphabetic, numeric, or symbolic data from electronic images utilizing the Captiva Input Accel software application to capture the appropriate data including repairing any rejected characters as a result of the OCR function.
Routes electronic data to next work flow process when completed or in the case of undefined documents or documents that are not able to be indexed, may need to route electronic image to next work flow process.
Responds to inquiries regarding the status of data capture, rejected character repair, or quality assurance phases of the data capture process.
Follows proper procedures, rules, and processes for data capture and quality assurance of the data as outlined in the procedures manual.
Utilizes appropriate and compliant safeguards to reasonably prevent the use or disclosure of confidential and protected information including Protected Health Information (PHI) and Personally Identifiable Information (PII) and reports any concerns to the Document Center Operations Manager.
Data Capture Specialist must be a team player and required to assist the entire team in meeting the Key Performance Indicators (KPI) requirements.
90% of documents are scanned, indexed and entered into the database on the same business day of receipt by Doc Center if received prior to 7:15 pm.
90% of documents are scanned, indexed and entered into the database by Noon of the following business day if received after 7:15 pm.
100% of documents are scanned within two business days of receipt by Doc Center.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Quality: Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. Must meet standards of quality that are required to meet the service levels and performance standards outlined in the SLA/KPI’s.
Quantity: Meets productivity standards; completes work in timely manner; strives to increase productivity; works accurately and efficiently.
Dependability: Follows instructions; responds to management direction; takes responsibility for own actions; maintains the production schedule requirements; commits to extended hours of work when necessary to reach daily production schedules and meets the daily service levels and performance standards; completes tasks on time or notifies supervisor of any potential delays or inabilities to meet the daily service levels and performance standards (SLA/KPI) requirements.
Adaptability: Adapts to changes in the work environment; manages competing demands; changes approach or method as directed by supervisor; exhibits ability to deal with change or unexpected events.
Job Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, with or without accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education/Experience
Previous work experience helpful.
High School Diploma or equivalent required.
Essential Functions: Knowledge, Skills, Abilities
Proficient computer skills
Ability to track work and document routinely
Manual dexterity with proficient hand-eye coordination
Excellent verbal communication skills
Regular and timely attendance on the job
Physical Demands and Work Environment
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit, talk, hear, and use hands to write, type, handle, or feel. Specific vision abilities required by this job include close vision. Specific lifting requirements include ability to lift and move trays weighing up to 20 pounds.
The noise level in the work environment is usually moderate and the work environment includes proximity to many individuals like a public environment.
PME is an equal opportunity employer. We prohibit discrimination and harassment against any applicant or employee based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law.
Contract Mar 28, 2024 Other Area(s) Seeking an RN with Managed Care and Utilization Management experience to review and evaluate medical or behavioral eligibility regarding benefits and clinical criteria. This position is remote, but requires the candidate to reside in the state of S.C. The scheduled is M-F 8:30am-5:00pm.
Utilizes clinical proficiency and claims knowledge/analysis to assess, plan, implement, health coach, coordinate, monitor, and evaluate medical necessity and/or care plan compliance, options, and services required to support members in managing their health, chronic illness, or acute illness.
Utilizes available resources to promote quality, cost effective outcomes.
Performs medical or behavioral review/authorization process.
Ensures coverage for appropriate services within benefit and medical necessity guidelines.
Assesses service needs, develops and coordinates action plans in cooperation with members, monitors services and implements plans.
Evaluates outcomes of plans, eligibility, level of benefits, place of service, length of stay, and medical necessity regarding requested services and benefit exceptions.
Contract Mar 28, 2024 Other Area(s) Seeking an RN with Managed Care and Utilization Management experience to review and evaluate medical or behavioral eligibility regarding benefits and clinical criteria. This position is remote, but requires the candidate to reside in the state of S.C. The scheduled is M-F 8:30am-5:00pm.
Essential Duties:
Review and evaluate medical or behavioral eligibility regarding benefits and clinical criteria by applying clinical expertise, administrative policies, and established clinical criteria to service requests or provides health management program interventions. Utilizes clinical proficiency, claims knowledge/analysis, and comprehensive knowledge of healthcare continuum to assess, plan, implement, coordinate, monitor, and evaluate medical necessity, options, and services required to support members in managing their health, chronic illness, or acute illness. Utilizes available resources to promote quality, cost effective outcomes.
Preferred Skills and Abilities:
Working knowledge of Microsoft Office Excel, Access, or other spreadsheet/database software. Thorough knowledge/understanding of claims/coding analysis, requirements, and processes.
Required Experience:
3 years recent clinical in defined specialty area. Specialty areas include: oncology, cardiology, neonatology, maternity, rehabilitation services, mental health/chemical dependency, orthopedic, general medicine/surgery. Or, 4 years utilization review/case management/clinical/or combination; 2 of the 4 years must be clinical.
Required Education:
Associate Degree - Nursing, OR, Graduate of Accredited School of Nursing.
PME is an equal opportunity employer. We prohibit discrimination and harassment against any applicant or employee based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law.
Contract Mar 28, 2024 Other Area(s) PME is looking for a RN Case Manager I experienced in Case Management working with complex medical and mental illness cases. The position requires face to face member visits. Schedule M-F 8:30am-5:00pm CST. The Candidates MUST reside within Macoupin County.
Summary
Responsible for health care management and coordination of healthcare members
Works with members to create and implement an integrated collaborative plan of care.
Conducts assessment of member needs by collecting in-depth information from healthcare information system, the member, member’s family/caregiver, hospital staff, physicians, and other providers.
Develops and implements a case management plan in collaboration with the member, care team.
Familiarity with NCQA standards, state/federal regulations, and measurement techniques. In depth knowledge of CCA and/or other Case Management tools.
Requirements
Healthcare Case Management experience
Active, unrestricted State RN license or Licensed Clinical Social Worker (LCSW or LMSW) in good standing
0-2 years of clinical experience with case management experience
PME is an equal opportunity employer. We prohibit discrimination and harassment against any applicant or employee based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law.
Contract Mar 28, 2024 Administrative Job Summary:
The trainer is responsible for facilitation of a range of training content, primarily for Indiana early childhood education professionals and program leaders, SPARK IN staff/partners, and for broader external audiences.
**This position is remote, with travel to provide training coverage of Central Indiana.**
Pay:
Up to $65,000 a year
Essential Duties & Responsibilities:
Supports the implementation of technical assistance initiatives, including online and in-person learning opportunities, learning management system administration, and content development processing and cataloging.
Provides virtual and in-person learning opportunities
Completes responsibilities on the learning management system
Completes all aspects of the training process, including identification of training needs; provides input in the design and development of learning solutions (content/materials); direct facilitation of training sessions; and learning transfer and evaluation.
Evaluates data to inform and improve training opportunities
Participates in assigned meetings, events, training and conferences as required.
Non-Essential Duties:
Contributes to other Professional Development projects as needed.
Performs any and all other duties as assigned.
Job Specifications:
To perform this job successfully, an individual must be able to carry out each essential duty in a satisfactory manner. The job specifications listed are representative of the education and experience, the physical requirements, as well as the knowledge, skill and/or ability (KSAs) that are generally necessary for the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Requirements:
Master’s degree required. Focus on Early Childhood or related field
Minimum three (3) years of cumulative experience in related fields, which may include Head Start or other early childhood education, family/community engagement, or program design & management
Experience with in-person and virtual training/facilitation (in an educational setting a plus)
Physical exam and background checks are required for this position.
Travel required locally or long-distance up to 20% of the time for work-related meetings and functions.
Must have a valid driver’s license and/or reliable transportation.
Knowledge, Skills, & Abilities:
Bilingual (Spanish) desirable
Extraordinary facilitation, presentation and general interpersonal skills.
Knowledge of Shine Early Learning offerings/partners a plus; or, ability to get up-to-speed quickly.
Ability to navigate a complex organizational structure, assess and balance priorities, and facilitate inclusive input and decision-making processes.
Ability to multitask, work independently, and organize efficiently.
Ability to synthesize information and communicate effectively in written or verbal format with off-site colleagues, partners, groups of all sizes and individuals.
Demonstrated computer literacy skills, using MS Office applications and other basic data systems including internet navigation.
Ability to interact effectively with people from diverse backgrounds.
Must be honest, dependable and able to meet deadlines.
Self-motivated and able to work independently.
Physical Requirements:
Ability to sit most of the time with some bending and reaching.
Ability to stand, walk, and bend periodically.
Ability to engage in repetitive movement of wrists, hands, and fingers – typing and/or writing.
Ability to work frequently at close visual range (i.e. preparing and analyzing data and figures, accounting, transcription, computer terminal, extensive reading).
Ability to receive and respond to oral communication.
Ability to exert up to 10 pounds of force to lift, carry, push, pull, or otherwise move objects.
Work Environment:
Work is generally performed remotely, typically in a home office environment; occasionally, work occurs in a business office environment where:
Noise level is moderate to occasionally loud (examples: business office with computers and printers, light to moderate traffic, human voices).
Standard equipment generally used includes:
Smartphone/Telephone
Personal Computer (monitor, keyboard, and mouse), Laptop, or Tablet
Printer/Photocopy Machine
Calculator
Fax Machine
May be required to operate a motor vehicle during the course of duties.
PME is an equal opportunity employer. We prohibit discrimination and harassment against any applicant or employee based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law.
Contract Mar 15, 2024 Information Technology We are seeking an experienced, Solution/Technical Architect for providing architecture support to information systems leadership, business stakeholders, and internal teams regarding cloud, technology, architecture governance, and MMIS modernization solutions. The Solution/Technical Architect will be directly responsible for the customers success in MMIS modernization near term and long term initiatives, this role is an individual contributor role involved in all architecture activities related to cloud modernization, transforming on-prem applications to cloud, and MITA 3.0 framework implementation. The role involves creating policy and standards, researching cloud solutions for business problems, providing subject matter experience to MMIS modernization and Systems Integration.
Candidate will need to have a deep understanding of cloud technologies, architecture patterns, and best practices coupled with the ability to research and analyze complex business problems to recommend appropriate solutions that align with near term modernization goals. The selected candidate will be working in a dynamic team environment, and creativity, agility, and the ability to work under minimal supervision are key to success in this role.
Responsibilities:
Collaborate with information systems directors, leadership, product managers, and business owners to translate business problems into cloud based modern technical solutions.
Strong ability to be customer focused, able to understand customers vision and translate them to solutions.
Demonstrated ability to back decisions with research and the “why,” and articulate options, with benefits and challenges for solution recommendations.
Strong ability to see the 'big picture' and able to implement strategies that align for success in meeting customer goals.
Responsible to orchestrate Systems Integration across various MMIS modernization initiatives.
Responsible for designing, describing, and managing solutions for MMIS modernization.
Responsible to, develop, review, and champion architecture framework strategies, policies, guidelines, standards that govern the Enterprise as a whole.
Work with a diverse range of projects, including application development, integration, data management, and security solutions.
Qualifications:
Expert in cloud-based technologies, such as AWS, Azure, or Google Cloud Platform.
Expert with MMIS-specific module implementation, Systems integration experience, enterprise architecture, solution architecture, and State and Local government implementation.
5 to 7+ years of experience in cloud solutions development focusing on architecture, preferably in the healthcare or public sector.
Expert with healthcare industry standards (e.g., HIPAA, ICD-10, HL7, FHIR, X12).
Experience transitioning organizations implementing MITA modernization, modularization, and interoperability principles.
Expert in architecture skills in one or more areas: Solution architecture, Cloud architecture, Technology architecture.
Experience in Enterprise cloud applications focused on Data Analytics, Data Warehousing, and Data Lakes.
Strong experience in implementing Role Based Access Controls (RBAC) using Identity and Access Management.
Strong experience implementing synchronous, asynchronous interoperability patterns including SOAP, REST, JSON, APIs, and Micro-Services architecture.
Experience in Enterprise Architecture implementing policies, guidelines, and standards.
Excellent written and oral business communication skills.
Strong interpersonal skills.
Contract Mar 8, 2024 Administrative Pay Rate: $14.50hr (Weekly Pay)
Hours: Monday thru Friday 9am-6pm
Duties and Responsibilities
The responsibilities are outlined as follows and no intended to be all inclusive:
Enters alphabetic, numeric, or symbolic data from electronic images utilizing the Captiva Input Accel software application to capture the appropriate data including repairing any rejected characters as a result of the OCR function.
Routes electronic data to next work flow process when completed or in the case of undefined documents or documents that are not able to be indexed, may need to route electronic image to next work flow process.
Responds to inquiries regarding the status of data capture, rejected character repair, or quality assurance phases of the data capture process.
Follows proper procedures, rules, and processes for data capture and quality assurance of the data as outlined in the procedures manual.
Utilizes appropriate and compliant safeguards to reasonably prevent the use or disclosure of confidential and protected information including Protected Health Information (PHI) and Personally Identifiable Information (PII) and reports any concerns to the Document Center Operations Manager.
must be a team player and required to assist the entire team in meeting the Key Performance Indicators (KPI) requirements.
90% of documents are scanned, indexed and entered into the database on the same business day of receipt by Doc Center if received prior to 7:15 pm.
90% of documents are scanned, indexed and entered into the database by Noon of the following business day if received after 7:15 pm.
100% of documents are scanned within two business days of receipt by Doc Center.
Job Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, with or without accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education/Experience
Previous work experience helpful.
High School Diploma or equivalent required.
Essential Functions: Knowledge, Skills, Abilities
Proficient computer skills
Ability to track work and document routinely
Manual dexterity with proficient hand-eye coordination
Excellent verbal communication skills
Regular and timely attendance on the job
Direct Hire Mar 1, 2024 Administrative Professional Management Enterprises, inc. is hiring a Sourcing Specialist in Indianapolis, Indiana. The Sourcing Specialist is responsible for all sourcing and pre-screening of candidates for various clients. Your primary responsibility will be to support the Recruiting Department in their hiring processes for candidates locally and remotely throughout our client base.
Location: 9245 North Meridian Street, Ste. 210 Indianapolis, Indiana 46260
Schedule: Full-Time, Monday – Friday, 8am – 5pm
Responsibilities:
• Collaborate with recruiters to understand job requirements and develop targeted sourcing strategies.
• Utilize various sourcing channels, including job boards, social media, professional networks, and industry-specific platforms, to identify and engage potential candidates.
• Conduct thorough candidate screenings to ensure alignment with job requirements.
• Build and maintain a pipeline of qualified candidates for current and future job openings.
• Actively participate in the development and implementation of innovative sourcing methods to enhance recruitment efficiency.
• Provide regular updates and reports on sourcing activities, candidate pipelines, and market trends.
Qualifications:
• Proven experience as a Sourcing Specialist or similar role in a recruiting environment.
• Hands-on experience with Applicant Tracking Systems (ATSs) and other Human Resources Management software
• Strong understanding of different industries and job markets.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment. Good time-management skills with the ability to handle various open positions simultaneously.
• Exceptional organizational and time management skills.
• Sourcing experience within the Healthcare and Call Center industry is preferred
Education and Experience:
Bachelors in Human Resources Management or relevant field
1+ years of full cycle recruitment or sourcing experience.
1+ years of experience developing and executing sourcing methodologies to include: market mapping, recruitment strategies and Boolean searches
1+ years of Applicant Tracking System experience, (i.e. Bullhorn, Indeed, ZipRecruiter)
1+ years of experience conducting competency/behavioral based interviews
PME is an equal opportunity employer. We prohibit discrimination and harassment against any applicant or employee based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law.
Contract Feb 8, 2024 Other Area(s) PME is seeking an RN Care Manager to conduct UAS Assessments to support care management. Candidates will be assigned a minimum of 13-15 cases per week. The position will be a field position, and candidates must be local to Brooklyn and Queens in New York as field visits will be completed within these territories. ***MUST be UAS Certified and bilingual (Bengali or Spanish).
Essential Functions/Responsibilities:
UAS Certified RN licensed in the state of NY.
Conduct face to face assessments of members’ functional status, medical, behavioral, psychosocial and community resource needs.
Provides the Interdisciplinary Care Team (ICT) with assessment information and acts as facilitator to ensure that members’ needs are met.
Develop an ICP/PCSP based on members’ clinical, behavioral, and social needs that addresses barriers to care.
Competently assesses members’ health status and ensures that member is receiving all necessary medical and supportive services.
Manage care transitions through effective and timely communication necessary for member care and discharge planning.
Clarifies SWH plan medical benefits, policies and procedures for members, providers and community-based agencies.
Maintain a comprehensive working knowledge of community resources, payer requirements, and network services for target population.
Skills/Aptitudes:
Strong professional level of knowledge and comprehensive clinical assessment skills in the adult population and chronic disease management
Ability to work independently and maintain flexibly in fast paced environment.
Excellent communication skills
Self-starter with high level of accountability and responsibility for outcome of care
Strong computer skills: competent in Microsoft Office Products (Outlook, Word, Excel)
Ability to analyze data and use it to improve care delivery.
Required Education:
Bachelor's Degree (a combination of experience and education will be considered in lieu of degree).
Required Licensure/Certification:
NY State RN License in good standing.
PME is an equal opportunity employer. We prohibit discrimination and harassment against any applicant or employee based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law.
Contract Dec 13, 2023 Call Center A customer service representative, or CSR, will act as a liaison, provide services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Location: Remote (Must reside in Indiana)
Hours: 8 hour shift between 8am-8pm
Pay: $14hr (Paid Weekly)
Each representative will be a part of an incentive program that pays out weekly (in addition to base pay)
Must be able to work a fixed 8 hr shift between 8am-8pm
Candidate must reside in Indiana
All equipment will be provided to each representative to work remotely
Requirements:
Manage large amounts of outgoing calls to welcome members
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Meet personal/customer service team targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers
Ability to create and maintain a professional remote work environment/area
PME is an equal opportunity employer. We prohibit discrimination and harassment against any applicant or employee based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law.
