Job Title:  Call Center Operator

Location:  7340 Shadeland Station Way, Indianapolis, IN 46256

Pay: $15.00 per hour | $1,500 Sign-On Bonus!

Position Overview

WellTrans is seeking a dependable, customer-focused Call Center Operator to join our team in Indianapolis, Indiana! In this role, you will help members and healthcare providers navigate transportation services by answering incoming calls, directing inquiries to the appropriate departments, and ensuring every interaction is handled professionally and confidentially.

If you have strong communication skills, enjoy helping others, and can follow established procedures, we encourage you to apply!

What We Offer

• $1,500 Sign-On Bonus after successfully completing 90 days of employment.
• Competitive starting pay of $15.00 per hour.
• Consistent weekday schedule.
• An opportunity to make a meaningful difference by helping members access the care they need.

Work Schedule

Choose from one of the following schedules:

• Monday–Friday, 8:00 AM–4:30 PM
• Monday–Friday, 10:00 AM–6:30 PM.

Key Responsibilities

• Answer incoming calls promptly and professionally.
• Verify each caller’s identity using approved procedures before discussing protected information.
• Follow established call-handling workflows based on the type of request.
• Route calls to the appropriate department or representative.
• Handle non-urgent requests received more than 48 hours in advance by documenting details and scheduling follow-up.
• Transfer urgent and same-day transportation requests immediately to the appropriate support line.
• Direct “Where’s My Ride?” inquiries to the designated team for real-time ride updates.
• Forward recurring or standing appointment questions to the appropriate department.
• Refer routing-related questions to the routing department.
• Accurately document call details, actions taken, and outcomes in the system.
• Maintain confidentiality and comply with HIPAA regulations and all applicable privacy policies.

Qualifications

• Strong verbal communication and active listening skills.
• Ability to follow structured workflows, procedures, and policies accurately.
• Professional, courteous, and service-oriented attitude.
• Ability to handle calls efficiently while maintaining attention to detail.
• Reliable, high-speed internet connection, as required for job-related systems.
• Previous call center or healthcare-related experience is preferred but not required.
• Must successfully pass a background check and drug screening.

About WellTrans

WellTrans is a mission-driven organization dedicated to coordinating safe, reliable, and compassionate transportation for members in need. Our team plays an essential role in helping members access healthcare by ensuring transportation needs are handled efficiently and with care.

When you join WellTrans, you become part of a team committed to making a positive difference in people's lives.

Ready to Apply?

If you are dependable, detail-oriented, and passionate about providing excellent service, we would love to hear from you!

Apply today to join WellTrans and take advantage of the $1,500 sign-on bonus after 90 successful days of employment.