Professional Management Enterprises, Inc.

Case Manager - Indianapolis (Marion Co.)
IndianapolisIN Full-Time Contract May 12, 2023

Essential Duties and Responsibilities:

  • Develop working relationships with customers and monitor engagement and progress.
  • Work with customers on a regular basis to meet and achieve program goals and/or maintain program services and eligibility.
  • Exhibit considerable programmatic knowledge and assist customers in multiple phases of the application process, ranging from enrollment through the awarding of benefits and services.
  • Assist customers to acquire services that facilitate program goals (e.g., educational and/or vocational training, medical, child care, transportation, substance abuse/mental health, child support establishment, legal, and other related needs).
  • Follow-up with customers to ensure that their needs are met and questions and concerns are resolve.
  • Interact with other team members to provide expertise and assistance in resolving participant issues.
  • Maintain accurate and timely case notes on all customer contacts and document activities.
  • Share information about outreach and engagement efforts with project staff.
  • Inform project staff of any barriers that they identify and that are preventing the customer from engaging with the Provider.
  • Perform other duties as may be assigned by leadership.
  • Travel may be required to local offices (within 1 hour day trips) - mileage reimbursable

Monday - Friday: 7:30am-4:30pm 


  • High school diploma or GED required; Associate's degree from an accredited college or university preferred
  • Prior Customer Service experience